Please read our entire FAQ (this page) for detailed information about our store policies prior to placing an order.

Stay updated on the latest updates/changes by reviewing the Store Updates page.

Need help making changes to your subscription? Please visit the Manage Your Account or Subscription page containing useful information and images in accessing/managing your subscription service. 

Support only provided by email using the Contact Us form or by direct email: support@sugarmuses.com. Sometimes emails can get marked as "spam" so please add our email to your "Safe" list and also check junk/spam folders for expected or missing email communications. Emails are sent for all everything such as: purchases, shipments, order status, updates or changes.

Please review everything below and we hope you enjoy the boxes!

When placing an order during the signup period, you are placing an order for the next month's box. If you are purchasing a subscription, you are signing up for a recurring billing subscription, and creating your subscription portal to manage your subscription service. After much debate, we have chosen not to use fancy boxes so that savings is passed on to you in the amount and quality of your product.

Signups for one-time boxes and subscriptions open on the 1st and end on the last day of each month or when boxes sell out. All orders will receive the next month’s box as their first box, which ships the following month between the 4th & 11th. (Example: If you subscribe between Jun 1-30, you will receive July's box as your first box which ships between Jul 4-11). Boxes are shipped in batches monthly between the 4th - 11th and emails are sent with tracking information when each box ships. International shipping is open to selected regions provided during checkout. International buyers are responsible for import customs fees, charges, duties, or any such costs.

Orders are processed through our payment system CST; therefore, please pay attention to the time differences when placing an order and for your monthly renewal charges. Orders placed on the last day of the month must be completed prior to the end of business day for CST, in order to receive the upcoming month's box. Should the order process on the 1st you will receive the following month's box.  

Discounts are not applicable towards one-time boxes, subscriptions or the mystery box. Discounted box orders will automatically be cancelled/refunded. Customers will be notified and may resubmit their purchase.

Subscriptions renew monthly on the 15th and this tells us how many orders we must fill. Then we are ordering and preparing your box by hand. We are very busy during the month working hard creating the boxes for you, so we can get them in the mail on time. If you have questions that are not answered in our FAQ, please contact us.

To access your subscription, update credit card info, check tracking formation (if available), add/edit/cancel/pause subscriptions, or update your address simply log in to your account.  

Customers are responsible for keeping the information on their account updated and ensuring the information is accurate prior to any payments processing or packages shipping. If the information on a customer's account is not accurate at the time a payment processes or a package ships, the information currently reflecting on the account when a payment processes will be used to complete the purchase or shipment. Should a package be shipped to an incorrect address, it is the customer's responsibility to locate their package. If you need assistance with your account, we can assist. Just contact us at:

SugarMuses: support@sugarmuses.com

MidnightMuses: support@midnightmuses.com

Emails are golden and it's our only communication method! Emails are sent for order info, shipment, and update information to the email address provided for order(s) or on file for your account. Please add our emails to your "Safe" list and make sure to check your Spam and Junk folders for emails from SugarMuses should they not go directly to your Inbox. All communications are done by email, so make sure you don't miss anything! Should you use a private, work, or business email address our communications may be blocked or routed as "spam". If so you will not receive our emails and we have no way to contact you. 

Lastly, please make sure to read our entire FAQ prior to placing an order. We have tried to provide you with as much detailed information and in a straight forward manner to be as clear as possible.  

If you have any questions, please don't hesitate to  let us know.

Thank you for all your support!

SugarMuses

It's easy to manage your subscription at anytime!

You can edit information, make changes, and even cancel your subscription (if needed).

When completing your first order you are: purchasing your first box, setting up your subscription, and creating your subscription account (portal). Your account contains all your order information with options such as: editing your address, credit card, cancelling your subscription, skip a month (or shipment), or switching your subscription options between the boxes being offered; swap a product (if available).

Technology can be confusing at times, so to help you in making changes to your account, there is the Manage Your Account/Subscription page that is full of steps and images to guide you in making the necessary changes.

Of course, if you need assistance we can help. Keep in mind, SugarMuses® does not manage customer accounts and it is solely the customer's responsibility to complete any changes before a payment processes.

Kindly note, we are unable to edit accounts and can only assist you with the process. If you have trouble editing your account, please contact us directly so we can assist.

Tired of emails? Simplify your subscriptions with automated SMS reminders and order management options.

This feature is available to US and Canadian customers with the +1 country code and only for mobile devices (not landlines).

By opting-in during the checkout process (selecting the check box) and/or via the Subscription Management via Text page, customers agree to receive subscription management messages and recurring automated text marketing.

Purchase is not a condition of consent. Message rates apply. Please review Section 9 - SMS Mobile Message Management Program Terms and Conditions for info as listed in Terms of Service.

As a friendly reminder, SugarMuses® does not manage customer accounts and it is soley the customer's responsibility to make any changes prior to a payment processing. Keep in mind, we are unable to edit accounts and can only assist you with the process. 

If you have trouble editing your account, please contact us directly so we can assist.

First of all, it is best to ensure the shipping address is correct when placing an order. The system uses the information provided when the order is completed. It also uses the information currently on an account when processing renewal payments for the upcoming boxes.

Did you place and order and then moved? If so the address on your order needs to be updated before the shipment period! You're not able to change it on an existing order, so email support@sugarmuses.com with the new info and we'll get your order updated.

Otherwise, the package(s) will ship to the old address and you'll be responsible for obtaining the package(s) or having it shipped to the new address.

If you moved and need to change the shipping address on your account, a couple of steps need to be completed to ensure your package(s) ship to the correct address.

EXAMPLES

New Order: Order placed on Jul 5 and address changed on Jul 10: the address used to place the order on Jul 5 would be used for shipping. SugarMuses would need to be notified of the change so the order can be manually updated. 

Renewal Payment: Renewal payment processed on Jul 15 and address changed on Jul 18: the address on the account when the payment processed would be used for shipping. Again, SugarMuses would need to be notified of the change so the order can be manually updated.

First of all, when adding or updating a mailing address, it does not automatically change on active subscriptions or orders that have already processed.

The system is designed this way; meaning, you would need to access your account (subscription portal) and apply the correct mailing address for each subscription.

Then email support@sugarmuses.com about the change so any processed orders can be changed. 

STEP 1

1) Update your account (My Account). This is your store account with SugarMuses which the address in this area is used for regular store item purchases and one-time box purchases.

STEP 2 (subscribers)

2) If you are a monthly subscription subscriber, update each subscription in the subscription portal of your account. Sign into your store account and go to Manage Subscriptions.

And lastly for all customers, if you moved after your order has already processed...

STEP 3 (all customers)

3) Notify SugarMuses by email at "support@sugarmuses.com" with the new address so any processed order(s) can be updated.

For monthly box subscribers, the shipping address must be updated in the two (2) areas of your account as mentioned above.

You may use the steps and images outlined at the top of the Manage Subscriptions page or section Update Shipping Address to complete the change. Make sure to check the "Default/Make Default" box so the address is used for all shipments and that you save all changes.

Additionally, if the change is made after a payment or order has processed, email SugarMuses so the order (s) can be updated to the new address. Otherwise, package(s) will ship to the address used to create the order.

Please note: address changes ONLY affect future shipments for orders (payments) that have not been completed. Any changes made after an order processes, needs to be emailed to SugarMuses so the order(s) can be manually updated with the new information.

If a month's theme doesn't interest you or if you are having financial issues and need a break, instead of cancelling your entire subscription, we offer you to “skip” a shipment.

This keeps you as an active subscriber and allows you to skip a box for an upcoming renewal.

When skipping a shipment, you would not be re-billed on the chosen month you skipped; however, you will continue being billed on the next month.

If you skip a shipment, all changes need to be completed at least 1-2 days before the upcoming renewal. Payments process at 12am CT on the 15th. The last day to make any change to your account for the upcoming renewal is the 14th; no later than 11 pm CT. Please mark your calendar to remind yourself to make any changes before an upcoming renewal date. 

To ensure everyone gets an opportunity to get a box, skipping is limited. Customers are limited to 3 consecutive skips. Once you skipped the 3rd time (in a row) your subscription will be cancelled and you will have to resubscribe when you're able. You will receive an email of the action.

Boxes sell out each month and we're unable to hold a spot for you if you aren't going to be getting a box. Instead, this allows someone else (who has been waiting) the opportunity to get a box.

We want to ensure everyone has an opportunity to get a box and we greatly appreciate your understanding.

Don't worry! If your subscription has been cancelled, just resubscribe when you're ready. We value your business and welcome you back for more magickal boxes.

We are sad to see you go and hope you will join us again here at SugarMuses.

It's easy to cancel or edit your subscription by simply logging in to your account. From there you can edit the subscription, skip a month, or cancel your next renewal.

Cancelling Your Recent Order/Subscription

Cancelling does not stop any scheduled or paid shipments, refund any processed payments, or cancel orders already placed; it will just cancel all future auto-renewals.

You will be billed for any boxes already paid for, but your subscription will not renew after that. 

Subscriptions can be cancelled anytime after the first delivery and must be cancelled by the customer. They automatically renew as scheduled for each box with the renewal payment automatically generating a new shipment.

If you do not wish to continue your subscription, you must edit your account 1-2 days before the renewal payment processes. If a subscription is cancelled after the renewal payment has processed, you will continue to receive any unshipped boxes you’ve already paid for, but you will no longer be re-billed for any further boxes.

Cancelling your subscription will not cancel an order that has already processed (even if cancelled on the day a renewal payment processes; if the order processed you will continue to receive the box paid for).

It is extremely important to cancel your subscription before the renewal date if you do not want to continue with your subscription. Otherwise, you will be billed again on the next renewal date and you will receive the next box. 

Skipping A Recent Order

If a renewal processed and you intended to skip, you will still receive the box you just paid for. Your next renewal payment will process as scheduled. If you need to make any changes, please update your account no later than 1-2 days before the next renewal payment processes on the 15th.

Problems Cancelling

If you are experiencing problems trying to cancel your subscription, please let us know (during business hours) before the 15th. We can "assist" you with the process, but we do not cancel subscriptions for you due to security reasons. 

Note: We are unable to refund orders already paid for as these orders will be fulfilled. Should a subscription be cancelled, no charges will process beyond the time of the cancellation.

If you want to give a gift to someone else or even yourself, you can purchase a one-time box. Just select the “One-Time Box or Gift Purchase” option.

This is a great way to get introduced to our boxes by purchasing a one-time box without committing to a recurring subscription.

When purchasing a gift one-time box or subscription, make sure to include the recipient's name and shipping address for the order.

Sorry, but discounts are not applicable on the monthly one-time box, subscriptions, previous boxes, or the mystery box.

Discounts are only valid towards regular store items.

Orders processed with a discount will automatically be cancelled/refunded. Customers will be notified and they may resubmit their box purchase.

Everyone wants to save on shipping and combining boxes for shipment would help.

We completely understand; however, because the monthly boxes are packed full of items in one box we're unable to combine multiple boxes in one shipment.

Each box is curated with a specific number of items and each box has a set shipping rate. When shipped each box has it's own shipping label for tracking.

During the shipping period, boxes ship in batches and at different times. So by purchasing boxes separately, each one can be tracked during transit using it's own unique tracking number.

Boxes are available as a one-time purchase and monthly subscriptions.

Purchase a one-time box to try out a box and then become a subscriber if you'd like.

Or dive into a subscription to ensure you don't miss out on any boxes. Not sure if you want the next month's box? By being a subscriber you can make changes to your subscription however you need; at any time!

All box purchases during the month are always for the next month's box.

One time boxes and subscriptions are shipped in batches between the 4th - 11th of the month. Should the last shipping day fall on a Sunday or holiday, shipments will resume the next business day.

If there is a delay, you will be notified by email at the email address on file. Please be patient during shipping time. The entire process is time consuming so please refer to our FAQs for answers to your questions. If you cannot find an answer to a question, please don’t hesitate to contact us.

When expecting a shipment, please monitor its transit using your tracking info and ensure your mailbox is secure at the time of delivery. If needed, you can add the USPS Signature Service to a shipment for an additional fee.

We do not replace or refund packages marked as delivered. And, if a package is returned it will need to be resent at the buyers expense, so please make sure to check your shipping address and any customs/duty fees before placing an order.

Once your package ships a tracking email is automatically emailed to the email address listed on your account.

Use the tracking info along with the USPS website to monitor the transit of your shipment.

Since emails can get marked as spam they may be routed to the junk/spam folders instead of the inbox. Make sure you get these email notifications by adding the following email to your "Safe" senders list: support@sugarmuses.com and support@midnightmuses.com.

We ship internationally to Canada and selected global regions via First Class International Pkg. with the outlined shipping rates. If your region is not available at checkout, please contact us. 

Since there are restrictions on some products which cannot be shipped to international destinations, please make sure to check your region for any restrictions. Please note essential oils, sprays, mists and herbs are included in our boxes and these items may delay shipment as they go through Customs. 

Item(s) allowed for domestic shipping may be restricted for international shipments in which these item(s) may or may not be altered or substituted by the merchant prior to shipment. Should any product be removed due to restrictions/customs/declarations, it is the customer's responsibility to work with the Customs to get your box. We do not offer any exceptions, refunds, box replacements, or substitutions of product and you risk having product removed from your monthly box should these services be used.

Use of freight forwarder companies shipping product from the U.S. to an international region not typically shipped to, it is the responsibility of the freight forwarder company and the buyer to handle processes of having the package shipped internationally. Freight forwarder companies complete declaration/custom forms; therefore, they are responsible/liable for shipping the product overseas. Should any product be removed due to restrictions/customs/declarations, it is the customer's responsibility to work with the freight forwarder company to get your box.

We do not offer any exceptions, refunds, box replacements, or substitutions of product and you risk having product removed from your monthly box should these services be used.

Please check your shipping address and customs / duty fees before placing an order.

We do not reship packages at our expense and it will be up to the buyer if the package is returned for an incorrect address, or unpaid customs or fees, or not being claimed or picked up.

Should a package be returned to sender due to restricted items customers will be notified. Arrangements to reship the package can be made or a refund for the product cost only will be offered. 

All packages ship at a set Flat Rate fee for monthly one-time and subscription boxes. Packages are not insured and claims cannot be initiated for lost packages. 

We are unable to guarantee actual shipment transit times for international orders.

Declaration of actual price for all orders will be used on the customs form and requests declaring lesser value are not accepted. Customers may proceed with their order(s) or submit a cancellation request by email to support@sugarmuses.com within 24 hours of order being processed.

If you notice your box is shipping to the wrong address, we're very sorry!

Since the box is in transit there is nothing SugarMuses can do to reroute the shipment. However, there are some things that can help you get your package. Check them out below:

1) If you are close to your old address, monitor the tracking and simply pick up the package when delivered. If not, friends or neighbors in that area might be able to help by picking it up and letting you know so you can get it.

2) Contact your old post office and see if they can hold the package for you to pick up or ship to your current address.

3) Customers may use the USPS Package Intercept option on the USPS website to see if the package is able to be rerouted. Make sure to review the info on how it works and if your package is eligible for Package Intercept. Please note, USPS does charge a fee for this service.

Why does this happen and how to prevent it?

Usually this happens because an order processed using the shipping address on file at the time the order was completed.

Usually this happens because one or more of the following occurred:

-wrong address at time of order being placed

-address not updated in both areas of account before a renewal payment processed (for subscribers): store account and subscription portal

-address was updated after an order processed and the address on the processed order wasn't updated; meaning, SugarMuses wasn't notified of the new address and the order shipped (as scheduled) to the old address

Prevention...

If you noticed the address is incorrect after placing an order, please contact us directly so we can update your shipping label. This ensures your package shipping to the correct address.

Should your address change after a payment has already been processed for an order, you will need to edit your subscription(s) with the correct address in your account. Let us know so we can update any existing orders that processed and are awaiting shipment.

Please note any changes you make to your account do not change an existing order that has already processed.

We need to be notified of the new address before your box ships (between 4th-11th of the month). We will then update the mailing software with the correct address for your shipment.

If you fail to contact us, your package will continue to ship to the address on your account before any changes were made; meaning it will ship to the incorrect address.  

Please check your shipping address and customs/duty fees carefully before placing an order.  

We do not reship packages at our expense and it will be up to the buyer if the package is returned for an incorrect address, or unpaid customs or fees, or not being claimed or picked up.

Subscriptions recur monthly so you will be charged for your first box when you first order your subscription box and again on the renewal date; 15th of every month until you decide to cancel.

Purchases are always for the next month's box. All boxes ship between the 4-11th of the month with tracking information sent to the email address on your account.

Packages do not ship on Sundays or holidays, and shipments will resume the next business day. Please allow up to 24hrs for your tracking information to update.

Boxes ship in batches due to the volume and all boxes will ship by the EOBD on the last day of the shipping period.

Customers should receive their shipments before their next renewal payment processes; however, once USPS receives packages any shipping delays are beyond our control. Renewal payments will continue to process as scheduled even though a package may or may not be received and shows to still be "In Transit".

When a subscription is set to renew, our payment system automatically re-bills and charges the customer to extend the subscription for another term. If the charge was not successful, the subscription is put into Past Due status to indicate there was an issue. We send failed renewal notifications to customers after each failed renewal attempt so the customer can take action to resolve the issue. If the transaction has not gone through successfully after 5 days, or by the cut-off date, the subscription will be marked as expired, and no additional attempts to charge the customer will be made.

We continue to retry the charge up to 5 times over 5 days (Your renewal date + 5 additional days). If a renewal payment successfully posts by the end of the 5 additional days, the box will be shipped as scheduled. If the last payment attempt is unsuccessful, it will put your account in an “Expired, Cancelled, or Deactivated" status. The subscription will be closed and it will not renew.

Still want your box? If you wish to continue with your subscription after it's been closed and it's the last day of the renewal process (20th), please contact us to arrange payment. Otherwise, subscribers whose account was "closed" for failed payment can resubscribe by going through the store checkout process and signing into their account.

If you already paid for a box, we hope you enjoy it!

You have been billed for the box you just paid for, but your subscription will not renew after that.

For example, you paid for your first box, then you decide you want to cancel. You will still receive the first box you paid for and after the first delivery, you are able to cancel your subscription. When cancelled your account will not renew and you will not receive anymore boxes.

Cancelling your subscription cancels the monthly renewing process and not the order. If you cancel after a payment has successfully processed an order, you will still receive the boxes you already paid for.

For more info about this please refer to our Purchase Terms and Refunds, Returns and Shipping policies.

You need to cancel at least 1-3 days before your renewal payment; basically before the 14th!  

It's easy, so make sure you cancel your subscription before your payment processes. 

Subscription renewals are automatically processed at midnight on the renewal date which generates a new shipment.

If you do not wish to continue with a subscription, you must edit your account before the payment is processed.

If a subscription is cancelled after the payment processes, you will continue to receive any unshipped boxes you’ve already paid for, but you will no longer be re-billed for any future boxes.

Unfortunately we can’t offer refunds or exchanges since items are hand-made/crafted.

All orders are final.

For our boxes, each one is a magickal surprise which really is the concept of a subscription box. Please make sure to mark your calendar for your renewal on the 15th of each month; refunds are not issued after a renewal payment processes and a subscription has then been cancelled.

We understand there are just some instances which an exception may be needed. If so, please contact SugarMuses for assistance by emailing support@sugarmuses.com during normal business hours.

Unfortunately we can’t offer returns, refunds, or exchanges since items are hand-made/crafted. All orders are considered "FINAL". 

If a package is returned to sender (RTS) by the post office or refused by the buyer, it will be reshipped at the buyers expense.

Customers will be notified by email of return and have 5 business days to respond to make redelivery arrangements. We will provide you the exact shipping charges which can be paid via payment arrangements that we set up.  

No refunds are given for returned packages. Additionally, please make sure to read ALL of the FAQ's prior to ordering. 

For International packages that have been RTS (Returned to Sender), please refer to International Purchases for more information.

Receipts are emailed providing a summary of your order and the “Ship To Address”.

A separate tracking email is also sent at the time your box ships, so you can track your package and ensure you or someone is able to receive your package.  

Should a package be returned to sender, refused, or if an item is unclaimed or returned due to an address error from the buyer, it is the buyers responsibility to pay to reship the order. 

Please check your shipping address and customs/duty fees carefully before placing an order.

We do not reship packages at our expense and it will be up to the buyer if the package is returned for an incorrect address, or unpaid customs or fees, or not being claimed or picked up. We will hold the package and send an email notification advising you that your package will be reshipped at the buyers expense.

No refunds are given for returned packages that are “Returned to Sender” by USPS or that are refused by the buyer. We will provide you the exact shipping charges which can be paid via payment arrangements that we set up. 

If no response is received from you within 5 business days, to avoid being automatically re-billed in the future under the same circumstances, we will cancel your subscription.

This assures you are not billed for a product being delivered incorrectly. Then when you access your account, you can reactivate and update your subscription. Your account will then be renewed and you will receive the next month’s box.

When an item or order has been approved to be returned for a refund, the return shipping cost is handled by the customer.

Since the shipping service has already been used (to ship item to the customer) it is non-refundable.

We do our best to ensure everyone receives each item in their box. We also understand the postal service can be rough on boxes.

If an item arrives broken or damaged, please keep all damaged items, packaging, and shipping label so you can submit a claim directly to USPS.

Please review and follow the steps below in filing a claim.

FOR DAMAGED ITEMS OR LOST PACKAGES 

Shipping Insurance and Claims

Package protection insurance is purchased on all domestic shipments using USPS Shipping Insurance. Packages ship via USPS using USPS Priority Mail or Ground Advantage which automatically covers packages that are damaged or lost up to a value of $100. Insurance fees are based on the item’s declared value, which cannot exceed the price of the item. USPS offers resolutions on shipping issues, so if you are within the United States and have an issue with a package that is lost, arrived damaged or was missing contents (due to a damaged box) you (the customer/recipient) may file a claim with USPS directly. 

Filing a USPS claim

Domestic customers (recipients) may file a claim with USPS for insured mail that is lost, arrived damaged or was missing contents. The person filing must have the original mailing receipt which can be obtained by emailing support@sugarmuses.com to request a copy. Each claim must be filed within a certain time period and include proof of insurance, value and damage. Learn more about filing USPS claims and to view the deadlines in which claims can be filed.

If an item arrives broken, damaged, or package is lost, please contact us immediately to obtain the mailing receipt to use along with your claim. Domestic customers (recipients) are able to file a claim directly with USPS as they can assist you if your order was lost, damaged, or was missing items due to a damaged box.

Please keep all damaged items, packaging, and shipping label to provide USPS for your claim. If you are unable to file a claim online you may take all the items in your order (packaging, shipping label, mail receipt, and all contents) to your local post office and file a claim. Items are required to be inspected by USPS for the claim process. Should they not be provided there is a higher probability the claim will be denied.

SugarMuses is not responsible for lost or damaged mail. Click here to file a USPS claim.

Missing an item?

We're human and sometimes an item may be missing from your box or order. It doesn't happen often, but if it does, please let us know by emailing us at support@sugarmuses.com so we can quickly resolve the issue.

When your box is shipped you will receive an email with your tracking number. Once your package has been received by USPS, it's their responsibility and we will help as much as possible to locate a lost package.

Lost Packages

If your tracking information shows "Delivered" and you did not receive your package, please contact your postal carrier for assistance in locating your package. They have the ability to locate lost packages if reported sooner than later.

Usually a carrier may have delivered the package to the wrong house, street, or left in a different area. Sometimes packages can be left with neighbors or friends, and family also may have received the package and forgot to tell you.

If you continue to have problems locating your package, please email us and we will track the package to the best of our ability. Please contact us via email within 7 days of your package not arriving.

For international orders you will have to track it at your local post office. Please note that in some countries USPS and your local post office do not communicate and tracking may not update until delivered. For international buyers please watch your tracking and have someone available to receive your package when it is out for delivery.

Stolen Packages

If your tracking information shows "Delivered" and you did not receive your package, please contact your postal carrier for assistance in locating your package. They have the ability to locate lost packages if reported sooner than later.

If the post office confirms delivery to the correct address and you think your package has been stolen, please report it to your local authorities. Only packages shipped using Priority Mail are insured; however, it does not cover stolen packages.

Please let us know at support@sugarmuses.com so we can make arrangements for future shipments to either be shipped to a different address and/or discuss adding the USPS Signature Required service to shipments so your packages are signed for when delivered.

Moving - Return to Sender

If you are moving or changed your shipping address after your order was placed, please notify us asap or before the shipping date so we can update the shipping label for your box.

Also, don't forget to log in to your account and manually update your address. Make sure to perform both actions because changing the address in your account will NOT change the address on your order for the label in the shipping software.

Once shipping addresses have been printed we cannot change the “ship to” address.  

Please make sure any address changes are completed before we start shipping boxes between the 4th-11th each month.  

If a shipping address change was not submitted to us prior to the shipping date, you are responsible for getting your package from the address it was shipped to.

Unfortunately, we are unable to replace lost or stolen packages. If a package is lost or returned to sender, or failed delivery for something not our fault it will be sent back to us and it will be up to the customer to pay to have it reshipped. 

Customers are responsible for paying any duties or custom fees for their own packages. Please check with your country’s policies before placing an order. 

If your package is returned for unpaid custom fees or taxes it is not our responsibility and it will not be refunded. The package can be resent at the buyers expense which we will charge you actual shipping. You will see the total before paying and payment arrangements will be provided.

Again, as a customer you are responsible for looking into it and know if and any taxes or fees are associated with a subscription box and making sure your address is correct.

Please note if a package is returned we do not reship packages at our expense and it will be up to the buyer if the package is returned for an incorrect address, or unpaid customs or fees, or not being claimed or picked up. 

Should a package be returned to sender due to restricted items customers will be notified. Arrangements to reship the package can be made or a refund for the product cost only will be offered.

We try to provide new and exciting items to subscribers such as candles, soaps, smudge sprays, etc., with each possibly being affected in some way by weather conditions or climates. 

Weather is different everywhere, so we simply cannot be held responsible for damaged items due to weather climate or conditions.  

We ask that you take this into account when placing an order during times when weather is extreme in your area.

We try to get packages to you quickly; however, potentially they may sit in hot or cold postal trucks for lengthy periods. We ask that you monitor your tracking and have someone available to receive your delivery.

Please know frozen or melted items are not "broken" items. Soap can be melted in a microwave and poured in any mold to regain its shape; making it still smell great and usable. Candles and balms can re-harden at room temperature or be placed in the refrigerator for a brief period of time.

Customers agree all orders placed and products purchased with SugarMuses, is solely for personal use and not for resale. 

Reproduction rights do not transfer with sale of items.

SugarMuses may revise and/or discontinue products or services at any time.

SugarMuses reserves the right to limit order quantity at any time without notice.

SugarMuses reserves the right to refuse service to anyone for any reason. 

Thank you for taking the time to review our polices.  

We greatly appreciate it.

SugarMuses®